Service Delivery Lead

Company: HTC Global Services Inc
Location: Troy
Posted on: February 3, 2025

Job Description:

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

Is this the role you are looking for If so read on for more details, and make sure to apply today.


At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Infrastructure- Client Delivery Manager

Main Focus: Oversee and drive successful IT infrastructure projects with our direct clients. In this role, you will be responsible for ensuring project execution aligns with contract deliverables, managing timelines, and serving as a liaison between HTC, clients' IT teams, and key stakeholders.
As the Infrastructure Delivery Manager, you will coordinate cross-functional teams, manage risks, and ensure on-time, high-quality delivery of HTC's infrastructure solutions, including network upgrades, server migrations, cloud solutions, and security initiatives as well as ensure our staff servicing the customer is delivery high quality results.
Job Description
The Client Delivery Manager position serves as a liaison between HTC Global Services and the clients that we support. Dms work to build, maintain, and strengthen the company's relationship with the client by working to develop strategies to overcome any challenges their business may face, creating service plans for the client, tracking metrics and analytics, and taking action to troubleshoot any issues that arise. The DM works with the client to better understand what goals they aim to accomplish and ensures all the client's needs are being met. DM is accountable for deliverables that HTC has signed up with customer.
Responsibilities:
--- In concert with Sales Team, serve as the main point of contact between the clients and HTC.
--- Create and enforce plans that will help meet the needs of clients.
--- Addressing any concerns or issues a client may have and working with account managers or leadership to resolve them.
--- Maintain regular meetings with clients and internal personnel to review account performance.
--- Provide regular analytical reporting to the client.
--- Assist with keeping the Knowledge Base documentation up to date.
--- Monitoring company performance against service level agreements and flagging potential issues.
--- Ensure that client requests are handled timely and accurately.
--- Work with Operations team to ensure processes are clearly and efficiently communicated to staff.
--- Identify operational efficiency improvement opportunity and work with operations team to bring them for the customer.
--- Articulation of the value HTC is bringing for the customer.
--- Alerting the sales team to opportunities for further sales within key clients.
Knowledge, Skills, and Abilities (KSAs):
--- Strong expertise in IT infrastructure domains, including networking, cloud computing, data centers, security, and enterprise systems.
--- Experience working in an IT consulting or service provider environment.
--- Proven ability to deliver IT infrastructure projects on time and within budget.
--- Familiarity with contract management, SLAs, and vendor coordination.
--- Strong stakeholder engagement and communication skills.
--- Experience with risk management and issue resolution.
--- Proficiency in project management tools (JIRA, ServiceNow, MS Project, etc.).
--- PMP, ITIL, or related certifications are a plus.
--- Display strong leadership qualities, decision making abilities and strong business judgment.
--- Ability to analyze and solve problems quickly.
--- Must be highly organized with a strong attention to detail.
--- Self-motivated, flexible, and able to manage several tasks at a time.
--- Excellent interpersonal skills, including strong communication skills both written and verbal.
--- Maintain a positive attitude focused on customer satisfaction.
--- Ability to work both independently and in a team environment.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

Keywords: HTC Global Services Inc, Taylor , Service Delivery Lead, Other , Troy, Michigan