Customer Service Advocate

Company: VirtualVocations
Location: Toledo
Posted on: February 5, 2025

Job Description:

A company is looking for a Customer Service Advocate IV.

Key Responsibilities

Resolve complex issues for members or providers through various communication channels
Assess customer service needs and initiate corrective actions with other departments as needed
Document customer interactions and provide updates on inquiries through root cause analysis

Required Qualifications

High School diploma or GED required
4+ years of related experience required
Vocational or technical education may be preferred
Lead Customer Service call center experience highly preferred
Experience in reviewing conformance reports for quality improvement preferred

Keywords: VirtualVocations, Taylor , Customer Service Advocate, Hospitality & Tourism , Toledo, Michigan

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