Account Manager

Company: World Group
Location: Rocky River
Posted on: May 9, 2024

Job Description:

About World Group:World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distributioncustomers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight.We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. Were growing - join our World Group family today!About ContainerPort Group:ContainerPort Group (CPG) is an award-winning multimodal transportation company specializing in container drayage. We provide comprehensive container drayage and logistics solutions for customers throughout North America. We pride ourselves on meeting customer needs through a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts. Learn more at our website: www.containerport.comAbout This Role:ContainerPort Group, a World Group company, is currently looking for an adaptive and versatile person to join our family as an Account Manager to join our growing world headquarters in Rocky River, Ohio!The Account Manager is responsible for providing customer support to our valued clients, while assisting in growing the ContainerPort Group customer base, and will communicate with outside customers as well as internal departments. Does this sound like you or fit your experience? Get in touch with us by applying here.Duties and ResponsibilitiesCoordinating with internal teams on customers logistical needs and updatesFollow-up with customers regarding current and projected availabilityCoordinate daily with other account managers, directors, and internal teamsDaily order updates in TMS software for customer shipmentsUtilize Salesforce to record and document customer recordsDaily review of non-invoice report with account managersOther duties as assignedEducation and Experience:High School Diploma RequirePossesses a high degree of initiativeExcellent customer service and interpersonal skillsAbove average communication skills (verbal, written) required using different tools (text, email, phone, video)Effective communication with cross-functional stakeholdersAttention to detailMust be computer literate and able to use the Microsoft Office SuiteAbility to multi-task in a dynamic work environmentPhysical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job.Regularly required to talk and hearAbility to sit for extended periods of timeAbility to perform desk-based computer tasksWorking ConditionsNormal office working conditions with medium noise level in an open environmentAbility to work outside normal business hours, as neededHybrid work scheduleBenefits/Perks:Competitive compensationComprehensive Benefits package:Medical, Prescription, Dental, VisionLife, AD&D, & Disability insuranceEmployee Assistance ProgramFinancial planning401(k) plan with up to 6% company matchPaid Time OffFlexible work arrangementsInternal Mobility & professional development opportunitiesTuition assistanceBonus Eligibilityby Jobble

Keywords: World Group, Taylor , Account Manager, Executive , Rocky River, Michigan